Get Free Shipping on Your First Order
Subscribe and unlock exclusive free shipping on your first W1 order.
Refund policy
Return & Refund Policy
30-Day Money-Back Guarantee
At MaterLaser, customer satisfaction is our priority. We offer a 30-day return policy for eligible products purchased directly from our website.
If for any reason you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, provided the item meets the return eligibility requirements outlined below.
Please note that warranty-related claims for defective products are handled separately under our warranty policy.
Return Eligibility Requirements
To be eligible for a return, the item must be returned in acceptable condition and include all original components.
Eligible returns must meet the following conditions:
- The item must include all original accessories, manuals, and packaging
- The product must not show excessive wear, misuse, physical damage, or abnormal use
- The item must not contain visible stains, scratches, oil marks, or other signs of damage that would prevent resale
- Proof of purchase or order confirmation is required
- Return requests must be submitted within 30 days of delivery
Please note that returns may be refused if the product does not meet the conditions above.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to:
- A defective product
- Shipping damage
- An incorrect item sent by us
We strongly recommend using a trackable shipping service when returning items.
Return Process
We only accept returns for products purchased directly from www.matelasers.com.
If you purchased your device from an authorized retailer or distributor, please contact the original seller directly regarding their return policy.
01 Contact Us
Please contact us at support@matelasers.com to request a return authorization.
Once your request is approved, we will provide return instructions and the appropriate return address.
Please do not send products back without prior authorization.
02 Return the Package
For safety and product protection, please return the device securely packaged, preferably in its original packaging.
MaterLaser is not responsible for packages lost or damaged during return transit due to improper packaging or carrier handling.
03 Inspection & Processing
Returns are typically inspected and processed within 1–5 business days after delivery to our return facility.
04 Refunds
Once your return is approved after inspection, your refund will be issued to the original payment method.
Please allow approximately 5–15 business days for the refund to appear, depending on your payment provider or bank processing times.
Exchanges
The fastest way to receive a replacement or different item is to place a new order after your return has been accepted.
Non-Returnable Situations
Returns may not be accepted under the following circumstances:
- Missing accessories, manuals, or original packaging
- Products showing excessive wear, misuse, or accidental damage
- Products damaged by improper handling or unauthorized modification
- Returns requested more than 30 days after delivery
- Products purchased from unauthorized sellers or third-party marketplaces
- Items returned without prior authorization
Damaged or Incorrect Orders
Please inspect your order upon arrival.
If you receive a defective, damaged, or incorrect item, contact us immediately at support@matelasers.com so we can evaluate the issue and provide a resolution as quickly as possible.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact: