Refund policy

Return & Refund Policy

30-Day No-Questions-Asked Money-Back Guarantee

At MATELASER, your satisfaction is our priority. We want you to shop with confidence and experience our products with peace of mind.

We offer a 30-Day No-Questions-Asked Money-Back Guarantee for products purchased directly from either of our official websites:

If you are not completely satisfied with your purchase for any reason, you may request a return within 30 days of receiving your order.

No explanation is required. Whether the product does not meet your expectations or you simply change your mind, we respect your decision.

You are welcome to open and try your product as intended. Normal product use during the 30-day period does not disqualify you from requesting a return.

Warranty-related claims for defective products are handled separately under our warranty policy.

Return Eligibility & Conditions

Our 30-day return policy is designed to be simple and customer-friendly.

To request a return:

  • Your purchase must have been made directly through lasertherapy.com or matelasers.com.

  • You must contact us within 30 days of receiving your order.

  • You must provide your order number or proof of purchase.

  • The product must be returned to our designated return facility.

Original packaging is recommended but not required. Please include the original accessories and components whenever possible.

Products that have been opened and used normally remain eligible for return. We do not require products to be unused or in brand-new condition.

If any accessories are missing or your product has been damaged, please contact our support team before returning it so we can assist you with the appropriate next steps.

Return Shipping Costs

Customers are responsible for return shipping costs for standard returns, including returns due to a change of mind or dissatisfaction with the product.

MATELASER will cover return shipping costs if the return is due to:

  • A defective product

  • Shipping damage

  • An incorrect item sent by us

We recommend using a trackable shipping service and keeping your tracking number until your refund has been completed.

Return Process

Products purchased directly from www.lasertherapy.com or www.matelasers.com are covered by this return policy.

If you purchased your product from a third-party retailer, marketplace, or distributor, please contact the original seller regarding their return procedures.

01 Contact Us

Email support@matelasers.com within 30 days of delivery to request a return.

Please include your order number so we can locate your purchase and assist you quickly.

Our support team will provide the appropriate return address and shipping instructions.

Please contact us before shipping your return to ensure the package is sent to the correct facility.

02 Return the Package

Securely package your product to help prevent damage during transportation.

We recommend using the original packaging when available, but alternative protective packaging is also acceptable.

Please include the product and its accessories whenever possible.

MATELASER is not responsible for packages lost or damaged during return transportation due to improper packaging or carrier handling.

03 Inspection & Processing

Once your return arrives at our return facility, our team will verify the returned product and process your request.

Returns are typically inspected and processed within 1–5 business days after delivery to our return facility.

Normal signs of use do not automatically disqualify a return under our 30-day guarantee.

04 Refunds

Once your return has been received and processed, your refund will be issued to your original payment method.

Please allow approximately 5–15 business days for the refund to appear in your account, depending on your bank or payment provider.

If you have not received your refund after this period, please contact us for assistance.

Exchanges

If you would prefer a different product or model, please contact our support team.

The fastest way to receive another product is generally to place a new order after your return has been accepted.

Our team will be happy to help you explore the available options.

Professional Equipment – Dedicated After-Sales Support

For professional-grade MATELASER equipment, including the X1 Series and other professional laser systems, please contact our customer support team directly for dedicated after-sales assistance.

Our team can assist with:

  • Technical support and troubleshooting

  • Product operation and maintenance

  • Warranty inquiries

  • Repairs and replacement parts

  • Returns and other after-sales service requests

Because professional equipment may require specialized technical handling, our support team will guide you through the appropriate service or return process for your specific model.

Contact: support@matelasers.com

Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival.

If your product arrives damaged, defective, or incorrect, contact us as soon as possible at support@matelasers.com.

Our team will evaluate the issue and work with you to arrange an appropriate solution, which may include troubleshooting, replacement, repair, or a refund.

For eligible returns caused by product defects, shipping damage, or fulfillment errors, MATELASER will cover the return shipping costs.

Important Information

  • Return requests must be initiated within 30 days of delivery.

  • No reason is required for standard returns within the 30-day guarantee period.

  • Opening and normally using your product does not automatically affect your return eligibility.

  • Customers are responsible for standard return shipping costs unless the return involves a defect, shipping damage, or an incorrect item.

  • Products purchased from third-party sellers are subject to the original seller's return procedures.

  • Professional equipment customers should contact MATELASER support directly for dedicated after-sales assistance.

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact Us

If you have any questions about returns, refunds, warranty coverage, or after-sales support, our team is here to help.

MATELASER Customer Support

Email: support@matelasers.com

We are committed to providing a straightforward, supportive, and reliable customer experience.